ITIL Service Offerings and Agreements (SOA) Course Benefits Learn how to essfully apply Service Offerings and Agreements best practices Understand how to provide value to the customer, service provider and IT organization Learn how to make sure Service Level Agreements have an underpinning support structure Learn how to manage partners and suppliers in an appropriate way Learn the knowledge required to pass the ITIL Intermediate Service Offerings and Agreements Exam Gain an additional 4 credits towards your ITIL Expert certification status Service Offerings and Agreements - Course Introduction The Service Capability stream contains four courses that all focus on concepts relevant to applying best practice. This ITIL V3 Intermediate Qualification: Service Offerings and Agreements is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the courses that leads to the ITIL Expert in IT Service Management Certificate. The learning units within this course include: Introduction and Principles Processes Roles Technology
An understanding of all elements of the Capability area, processes, activities, technology, organization, and challenges are all included and studied from a day-to-day application perspective. Service Offerings and Agreemen
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