饭店英语期末考试总结(1).doc

饭店英语期末考试总结(1).doc:..Unit1豪华套间deluxesuite行政套间executivesuite总统發间presidentialsuiteTWBtwinbedroom特殊要求specialrequest到店日期arrivaldate以。。的名义underthenameof取消预订cancelthereservation确认预订confirmthereservation/booking巾务改预定revisethereservation海呆aroomwithaseavicw/view淡季offseason机场接送airportpickupservice未到客noshow客房价roomrate前厅部FOfrontoffice餐饮部FBfoodandbeverage客房部HSKPhousekeeping外国散客FITforeignindivaltravel豪华单人房deluxesingle可退押金refundabledeposit己被订满的bookedup离店日期departuredate可用的空房roomavailable房价roomrate团队侦订grouprcscrvration旺季peakseason有保证的预定房guaranteedreservation山景mountainview顺便问一下,如果可能的话,你能把这10个房间安排在同i楼层吗?Bytheway,couldyouarrangethesetenroomsonthesamefloorifthat'spossible?对于团体预定,旺季九折,roupreservations,there?sa10%discountinpeak-season,and20%inoff-season你愿意用行用卡来•保预订吗?Wouldliketomakeaguaranteedreservationbycreditcard?你打算用何种方式付款?ount?恐怕我们现在没有多余的双人房了,你介意改定两个单人房吗?I'mafraidwehavenoTWBavailable・Wouldyoumindtwosingleinstead?您能再交2000元来in保您修改的预定吗?Couldyoupay2000yuanmoretoguaranteeyourrevisedreservation?我们期待您的到來We^ingUnit2登记、入住registration请客人填写入住窃记表Asktheguesttofillin/upation>profession居住地currentaddressresidence签发地placeofissue无侦定客walkinguest散客FITforeignindivaltravel空房vacantandavailable在外过夜房sleep-plementarylist未到客人表no-showguest客房收入报nroomrevenuereport今口入住VIP报告today'sVIPstay-overreport如果您有任何问题或要求,请随时来找我们Ifyouhaveanyproblemsorrequests,pleasedon'lhesitatetoaskus根据预定记录,ordingtotherecord,y