团队内部冲突管理专业版.ppt

WHAT IS A GROUP?
A group refers to two or more people who personally interact with each other in order to achieve a common goal.
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团队内部冲突管理专业版
TYPES OF GROUPS
Informal groups:
arise spontaneously throughout all levels of the company and evolve out of employees’ needs for social interaction, friendship, and status.
Formal groups:
deliberately formed by management for the purpose of attaining company goals.
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团队内部冲突管理专业版
CHARACTERISTICS OF GROUPS
Norms:
A generally agreed-on standard of behavior that every group member is expected to follow.
Conformity:
Group pressure forces its members to conform, or comply, with the norms established by the group.
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团队内部冲突管理专业版
CHARACTERISTICS OF GROUPS
Cohesiveness:
An emotional closeness that exists among the group members, and its success depends on how well the group sticks together and acts as a single unit instead of as a group of individuals.
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团队内部冲突管理专业版
WHY JOIN GROUPS?
Affiliation (security, belonging,
friendship)
Power (reassurance and support)
Identity (awareness of personal
identity)
Goal accomplishment (the more
brainpower, the better)
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团队内部冲突管理专业版
GROUPTHINK ISSUES
Groupthink:
The tendency of highly cohesive groups to lose their critical evaluative abilities and out of a desire for unanimity, often overlook realistic, meaningful alternatives as attitudes are formed and decisions are made.
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团队内部冲突管理专业版
HIDDEN AGENDA ISSUES
Hidden agendas:
Comprised of attitudes and feelings that an individual brings to the group. Hidden agendas represent what an individual or group wants, instead of what they say they want.
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团队内部冲突管理专业版
HOW TO HANDLE HIDDEN AGENDAS
1. Realize a hidden agenda is a natural part
of the group process because people
have their own goals and needs.
2. Recognize that a hidden agenda might
be present when the group is having