公司商务英语培训内部资料.pptx

MANN+HUMMEL Haoye
English Training

July, 2013
2013
On the Telephone  接打电话
情况一: 当接到电话时，打电话的人找的是你自己，该如何回答呢？
Speaking.
That's me.
This is Mary.
This is she.
You're speaking/talking to her/him.
情况二:当接到电话时，对方的表达听不清楚，该 如何告诉他（她）呢？
　 1. Sorry, I didn't catch you.
　　2. Sorry, I didn't understand.
　　3. Sorry, I didn't get what you said.
　　4. I can't hear you very well.
　　5. I can't catch what you are saying.
Dialogue A
A. Hello?
喂，你好！
B. Hello. Is this 4474716? I’d like to speak to Mr. Wang, please?
喂，这个号码是吗？我想找王先生。
A. I’m sorry. Mr. Wang is out right now.
很抱歉，王先生现在不在。
B. May I know when he’ll be back?
我可以问下他什么时候回来吗？
A. I don’t know, but he will certainly be back for lunch. This is his wife speaking. Can I take a message for him?
我不知道，但他肯定会回来吃饭。我是他妻子，我可以为他留言吗？
B. Thank you, Mrs. Wang. Please tell him to be at the airport before one o’clock tomorrow afternoon.
谢谢你，王太太。请转告他明天下午一点之前到飞机场。
A. Well. I’ll let him know as soon as he comes back. But, may I have your name, please?
好的。他一回来我就跟他说。可是我可以知道你是谁吗？
B. This is Li Ming. Thank you. Bye.
我是李明。谢谢你。再见~
A. Good-bye.
再见。
Dialogue B
(A: Jane B: Mary C: Sue) A是简B是玛丽C是苏
A. Hello!
你好~
B. Hello! Good morning. Who is that speaking?
喂，早上好！你是谁？
A. This is Jane. I’m so sorry that I made such an early phone call.
我是简。我很抱歉这么早打电话给你。
B. It’s nothing. Who do you wish to talk to?
没事，你想找谁？
A. Is Sue James in？
苏 詹姆斯在吗？
B. Sue！ Jane wants you on the phone.
苏， 简叫你接电话。
A. Hello! Is Sue there?
喂！苏你在吗？
C. Yes, speaking.
嗯，请讲。
A. Oh, sorry. I’m afraid I won’t attend the meeting this morning. Last night I had a cold.
噢，我恐怕不能参加今早的会议了，早晚我感冒很严重。
C. I’m sorry to hear that. Don’t worry about the meeting. You ‘d better go to see a doctor. I wish you will soon be well.
我很难过。别担心会议最好去看医生，祝你早点好起来。
A. Thank you, Sue. Bye.
谢谢你，再见！
B. Bye.
再见！
Sending E-mails 发送邮件
每个人都喜欢被感谢，在你的邮件里对读者表示感谢，感谢他们所做的事情和他们将要为你做的事，你会发现将真诚表达在你的字里行间会让你受益匪浅。
　　感谢读