最新亚马逊英文客服回复.docx

亚马逊英文客服回复
亚马逊邮件必须在24小时内回复，否那么会有可能被投诉，最终导致封号。每天需要登陆店铺页面，看是否有邮件需要回复，各个账号之间为了防止关联，每个电脑只能登陆对应的账号，不能在同一台电脑上同时登陆两个账号， 这样会换货
Dear customer,
Sorry for this thing that brings you trouble. Since you want to get the replacement and we need you first the return the item to our warehouse. Please tell us the tracking number once you return it. And we will send you the new one after we receive the return product. Thank you for your cooperation.
买家想要退款
Dear customer,
I am sorry for the trouble that brings to you. I will help you. As for you want to get the refund, please return the item first and give us the tracking number and once we receive the item, we will refund you immediately. Thank you for your cooperation and patience.
买家已经下单，货已经发出去了，没有追踪号时，买家发邮件来查询这件货的情况，回复买家的邮件模板。
Dear customer,
Sorry for disturbing you, we have shipped out your item and the shipping information may not update so prompt
ly. International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you as soon as possible.
Your understanding will be highly appreciated.
买家没有收到货，告诉买家追踪号
Dear customer,
Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place (it is now reaching your local post office). The tracking number is xxxx and you could track the package according to the number. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you as soon as possible.
Your understanding will be highly appreciated.
Best regards
尺码不适宜， 建议买家送给别人
Dear buyer，
Thank you so much for your great support on us. I am sorry for the inconvenience and that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, i