ems揽投员工作总结
第1篇：莆田邮政EMS 招聘揽投员
Ø 公司简介
中国邮政速递物流股份有限公司是中....................................................................................................16 见面表明身份 .......................................................................................................16 当面检验外包装是否完整 .................................................................................17 ................................................................................17 客户有质量异议处理话术 ...................................................................................18 客户有包装异议处理话术 ....................................................................................... 电话联系客户话术 ..........................................................................................................18 ........................................................................................................18 电话确认代收邮件 .............................................................................................18 ........................................................................................................19 与传达室工作人员的话术 ...................................................................................19
二、揽投员语言禁忌 .....................................................................................................................21 工作语言禁忌 ..................................................................................................................21 ........................................................................................21 ........................................................................................21 ................................................................................21 .........................................................................
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