对社会工作者的工作满意度关系的影响与客户.doc

本科毕业设计(论文)
外文翻译
原文:
The Influence of Job Satisfaction on Social Workers' Relationships with Clients
Y. Meller and D. Macarov Hebrew University of Jerusalem, Israel
Introduction
The gradual shift from industrial to service economies which has been characteristic of all the western democracies for at least the last century has not been reflected in research on the services in a mensurate with the pace and importance of that shift. Although there are semantic and practical difficulties in defining exactly what is meant by services[1], one can discern a rough continuum running
through most definitions and categorisations, with creating,altering, bining material objects on one end of the continuum, and dealing with an individual's problems and needs through the use of a helping relationship on the other. Using this model, it is clear that the overwhelming majority of research studies into work attitudes, patterns, influences, productivity and so forth, have been towards the materialsaltering, or industrial, end of the continuum. Comparatively little of this type of research has been done in the service sector as a whole, and even less near that end of the continuum referred to as the human services[2]. The research which has been done in the services has suffered from use of instruments devised for industrial settings[3], which ignore important differences between work in the service sector and that in industry, including, for example, differences in the very concept of
productivity[4,5].Despite a widespread assumption in the industrial sector that satisfaction and productivity are linked — and consequent focus on ways of increasing workers' satisfactions — recent research in the industrial sector has found little connection between job satisfaction and productivity[6]. The question thus raised, which es increasingly important as the service sector continues to
expand, is the extent — if any — to which work satisfactions or their lack in service jobs affect the