酒店英语情景对话之酒店预订.doc

该【酒店英语情景对话之酒店预订 】是由【海洋里徜徉知识】上传分享，文档一共【4】页，该文档可以免费在线阅读，需要了解更多关于【酒店英语情景对话之酒店预订 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?Good?afternoon。?e?to?Qingdao?Sea-view?Garden?Hotel。?Can?I?help?you,?sir??B:?Well,?I’m~~~?from?`````。?I’d?like?to?check?in,?please.?A:?All?right。?Do?you?have?a?reservation?with?us,?sir??B:?Sorry,?I?didn't?book?any?room?before.?I?would?like?to?know?which?standard?room?do?you?have???A:?Wait?a?moment,?please。?We?have?triple?room,?standard?double?room,?and?standard?single?room。?What?kind?of?room?do?you?need???B?:what’s?the?price?for?standard?double?room??A:oh,?price?for?standard?double?room?is?288?Yuan。?B:?What!?Why?is?so?expensive??A:yes,sir。Our?hotel?is?an?international?5—star?chain?hotel,and?adopts?international?standard?price。triple?room?is?476?yuan,?is?288?yuan,?and?standard?single?room?is?136?yuan.?all?the?room?has?TV,?AC?(air?conditioner),?free??access?and?breakfast.?Oh,?excuse?me?,the?dinning?room??locates?at?6th?floor,?between?7am?to?9am.?B:OK,?I?know?now。i'd?like?to?check?in?a?standard?double?room。?A:?All?right.?how?many?days?are?you?planning?to?stay??B:?oh,?I?want?to?stay?here?for?3?days.?精品文档就在这里-------------各类专业好文档,值得你下载,教育,管理,论文,制度,方案手册,应有尽有-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------精品文档---------------------------------------------------------------------A:?one?moment,?please.?Sir,please?show?your?ID?,just?like?driver's?license,?passport?or?ID?card。?B:here?you?are。?A:wait?a?moment?,please。?Could?you?please?fill?in?the?registration?card??B:?Sure。?Here?it?is.?Is?it?all?right??A:?Yes,?thanks。?Your?room?number?is?202。?Here?is?your?key。?The?room?bellman?will?show?you?to?your?room。?I?hope?you?will?enjoy?your?stay.?the?check-out?time?is?1pm?of?forth?day?later.?B:?Thank?you.?A:you’re?e。Good?luckIndividual?clients?check?in(散客入住)?G=客人???????????????R:=接待员?R:Good?afternoon.?Madam。e?to?Grand?Park?Kunming?.May?I?help?you??下午好,欢迎光临昆明君乐酒店,请问有什么可以帮到您??G:Yes,?I’d?like?to?check—in?.please.?我要登记住宿.?R:Certainly,?Madam.?May?I?have?you?name,?please??好的,小姐。能告诉我您的姓名吗??G:I'm?Christine。Nolan?我叫克莉丝汀?诺兰?R:Do?you?have?a?reservation,?Ms.?Nolan??诺兰小姐,请问您预定了房间吗??G:Yes,?form?today.?是的,。?R:OK,?Ms?.Nolan,?please?show?me?your?passport.??好的,诺兰小姐,麻烦您出示一下您的护照。?R:(双手接客人证件)?R:(扫描客人证件后双手归还客人)?R:Just?a?moment,?please.?I’ll?check?our?reservation?record。?(After?a?while)Thank?you?for?waiting.???????Ms。?Nolan.?Your?reservation?is?for?a?business?single?room?for?one?night,?the?room?rate?is?￥800?that?including?two?breakfasts。?Is?that?all?right??请稍等,我查一下预定记录。(过了一会)让你久等了,诺兰小姐,您预定了一个晚上的商务单间,房价￥800(房价用手指给客人不要说出报价),含两份早餐是吗??G:Yes。?是的?R:Print?out?the?registration?form??打印住宿登记表.?(再次与客人确认姓名,来店离店日期,房号,房价和早餐数等信息并礼貌的让客人在登记单上签名)?R:You?stay?here?one?day,?the?deposit?is?￥1500,you精品文档就在这里-------------各类专业好文档,值得你下载,教育,管理,论文,制度,方案手册,应有尽有-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------精品文档---------------------------------------------------------------------?want?pay?for?credit?card?or?cash??您住一天,押金是￥1500,请问您是刷卡还是付现金呢??G:By?Credit?Card。?刷卡。?R:OK,?Ms。?Nolan,?please?show?me?your?credit?card,?I’ll?brush?￥1500?of?per—authorization(预授权)as?your?deposit。?Do?you?have?a?password?of?your?card??好的,诺兰小姐请您出示一下您的信用卡,给您刷￥500的预授权做您的押金,请问您的卡有密码吗?(刷卡前先核实是否为有效的信用卡,有无客人签名)?G:Yes.?有密码?R:OK,?please?input?the?password.?好的,请您输一下密码。?R:(刷卡后双手将卡还给客人,礼貌的让客人在POS单上签名并再次告知刷卡的金额)?R:This?is?for?you?to?brush?a?￥1500?per—authorization,?please?sign?in?POS?list?to?confirm这是给你刷的￥1500的预授权,请您在POS单上签字确认.?R:(做房卡,填好房卡内页上的房号,房价以及早餐并双手递给客人,请客人在内页宾客姓名处签字)?R:The?breakfast?time?is?from?7:00am?to?10:00am?at?the?IAP。?Please?show?your?room?number?before?meal。?The?need?for?additional?breakfast?is?98yuan?one?person。?早餐时间是早上7:00—10:00陶乐咖啡厅,请在用餐前报房间号码,需要额外加早餐是98+15%?service?charge元一位。?G:OK.?好的.?R:Your?room?number?is??is?your?key?card.?The?bellman?will?take?your?luggage?and?show?you?the?way。?????您的房间号码是1018,这是您的房卡。行李生将为您提行李并为您带路.?G:OK。?好的。