6sigma英文版.ppt

Module
Generating, Evaluating and Selecting Solutions
Where We Are
Generate, evaluate, and select solutions to identified root causes
Assess risks and pilotsolutions
Developimplementationplans
Goals
Understand the difference between incremental improvement and fundamental redesign.
Be able to generate creative solutions
Be able to develop appropriate criteria for evaluating solutions
Be able to create and use a solution prioritization matrix
Know when and how to use consensus decision making
Improvement Strategies
Is the gapsmall?
Customer Requirements
Process Capability
FundamentalRedesign
IterativeImprovement
YES
NO
Design a new product / process
Broad approach
Blank sheet of paper approach
High Risk
Longer time span
Addressing many CTQs
Goal: Quantum Leap
Fix an existing process
Narrow Focus
Use current process model
Low Risk
Shorter Time Span
Addressing few CTQs
Goal: Improvement
DesignExcellence
DMAIC
When to go for Design Excellence
Changing customer expectations: by the time the current problems are solved, new problems will occur
Technology development: new technologies allow to meet all customer requirements at lower cost or gain petitive edge
Next generation: the existing products remaining lifetime is very short, a essor will be needed soon
System limits: the performance gap is due to system / business model configurations that cannot be changed or the available technology does not allow to meet CTQs
Process entirely broken: the existing process is unable to meet many CTQs, too many essive DMAIC projects required
Involving People in Developing Solutions
Instructions: Use the matrix to help you identify the people who should be involved in developing and implementing solutions. Take just a few minutes for this task. You can modify your decisions later.
Time: 10 min.
Responsible for
Task
Involved in
Consulted with
Informed about
Which groups or individuals should be:
Identifying
solutions
Selecting
solutions
Pl