Unit14索赔与理赔资料.ppt

Unit 14 Claim and Settlement Unit 14 Claim and Settlement 索赔与理赔索赔与理赔 Introduction Introduction (简介) (简介) 目的:掌握在发生损失时,如何进行索赔和理赔信函的处理。在合同的执行过程中,签约双方应该严格履行合同义务。任何一方如果不能履约就会给另一方带来麻烦,有时还会使另一方遭受经济损失。一旦发生这种情况,受损方有权根据合同规定要求责任方赔偿或是采取补救措施。受损方所采取的这种行动称之为“索赔”( Claim );责任方就受损失一方提出的要求进行处理,叫做“理赔”( Settlement )。在书写索赔及理赔信函时,应注意以下几点: (1)迅速及时。(2)详细明确。(3)语气婉转。 Writing Skills Writing Skills (写作技巧) (写作技巧) 索赔信函的写作步骤及常见表达方式: We immediately invited qualified surveyors to the spot to look into the case, and their findings show that …(我们立即邀请专业检验人员到现场检查,结果表明……。) (2)说明要求索赔的原因 We have just received the Survey Report from … evidencing that …(我们已经收到由……开来的检验报告,证明……。) We regret to say that …(我们很遗憾地告知……。) Much to our regret, about …(对提出……表示遗憾。) 表达方式(1)对货物提出索赔,并表示遗憾写作步骤 On the basis of the Survey Report, we hereby register a claim with you for … in all. (以检验报告为依据,我们在此向你方提出总金额为……的赔偿要求。) We think we can reserve the right to lodge a claim against you for the loss we have suffered. (我方保留对你方给我们造成的损失提出索赔的权利。) We must ask you to arrange for the dispatch of replacements at once. (我们要求你方必须立即替换货物。) (4)提出解决索赔的建议、办法或要求 The inferior quality of … causes us considerable difficulty and it is hard for us to dispose of it. (该货物品质不良给我们带来相当大的困难,使得我们很难处理。) (3)说明由此而造成的不便,并请求对方解决 We would like you to inform us of what you decide to do regarding our losses. (对于我方的损失,请贵公司告知你方的处理办法。) We are enclosing the Survey Report and look forward to settlement at an early date. (我们随函附寄了检验报告,希望你方能够尽快解决。) We are awaiting your prompt reply. (盼即复。) (5)表示希望对方及时解决或告知处理办法回复索赔信函(索赔有理由情况下)的写作步骤及常见表达方式: 回复索赔信函(索赔有理由情况下)的写作步骤及常见表达方式: After a check-up by our staff, it was found that …, thus resulting in …, for which we tender our apologies. (经过我方人员的核查后发现由于……问题而导致……,对此我们致以歉意。) (2)说明正在对索赔事件进行调查 On going into the matter we find that …(经对此事件的调查,我们发现……。) With reference to your claim for …, we wish to express our much regret over the unfortunate incident. (对于你方就……问题的索赔,我们对此不幸事件表示十分遗憾。) Thank you for your letter of …, b