酒店日语宾客关系主任岗位职责.docx

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Room to have a great start 成功的开场
Hotel Level:
酒店等级：
I – V
一-五
Department:
部门：
Rooms Division
房务部
Job Band:
职位等级：
8
8
Reports To:
直属上级：
Guest Relations Manager / Front Office Manager
宾客关系经理，前厅部经理
JOB OVERVIEW职位概述
Responsible for establishing and maintaining mutual understanding and goodwill between Japanese guests and management.
负责建立和保持日本客人与管理层之间的相互理解和友好关系。
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
Be charming by being approachable, having confidence and showing respect.
Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
亲切、充满自信、表达尊重来展现富有魅力的你。
理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
DUTIES AND RESPONSIBILITIES工作职责
Plan and co-ordinate the provision of friendly, efficient services to Japanese guests
进展相关方案和协调工作，以确保向日本客人提供友好和高效的效劳
Schedule activities for Japanese guests
安排日本客人的活动日程
Plan and co-ordinate all promotional activities targeting Japanese clients
方案和协调所有针对日本客户的促销活动
Trace relevant statisti