公司质量问题解决程序与问题管理.ppt

质量部
2006年03月13日
程序宣贯
时间:1:30-2:15
地点:质量部会议室
企业战略-天津汽车
0
流程
内部问题:生产线、质量确认站、坏路试验、AUDIT、GCA Internal issues: Production line, quality verification station, bad road test, audit, GCA
外部问题:客户反馈、售后三包信息External issues: customers feedback, warranty data
1-3钻问题分析
操作者& ME Diamond 1-3 analysis by operators &ME
现场行动响应团队
Floor action and responsiveness team
现场行动响应团队
Floor action and responsiveness team
跟踪 PRR Track PRR
4钻确认零件质量:SQE
Confirm part quality in Diamond 4:SQE
写 PRR Write PRR
供应商质量改进Supplier quality improvement
主要供应商质量问题Major supplier issues
5a钻、问题分析过滤、管理:QE Diamond 5a, issue analysis, filter and management:QE
5b钻、工艺工装调整:维修中心ME;工艺更改:TDC-ME
5b diamond, off-tooling adjustment: maintenance ME; process Change: TDC ME
7钻、寻求公司资源解决:QE
look for resources pany wide to solve:QE
问题抑制Containment
挑选Sorting
返工Rework
通知供应商
Inform supplier
写PRR Write PRR
Not OK
OK
明显零件问题Obvious part issues
6钻、产品更改:PE
Diamond 6, product change: PE
问题识别
Issue identified
CPIP:ME、SQE、PE、SIL
确认1-3钻Verify Diamond 1-3
否决 1-3钻 Reject Diamond 1-3
1
程序目的、范围、关键术语
1 目的 Purpose
确定质量问题解决职责,建立公司质量问题解决标准流程,为质量问题的解决与产品质量改进提供支持。
To confirm quality Issue solving responsibility, pany wide standard procedure for quality Issue solving and provide support for quality Issue solving and product quality improvement.
2 编制和适用范围 posing and scope
本文件由质量部编制 This documentation piled by Quality Department.
本文件适用于公司所有部门。 This documentation is usable for all departments.
3 术语 Glossary
质量7钻-推动质量问题解决标准的7步法。这些步法可验证操作过程,工具,零件,按照图纸检查零件,决定是否需要工艺更改,产品更改以及寻求公司资源作为复杂问题的处理。
7 Diamond—A 7-step method to push quality Issue solving. The steps can verify the operation process, verify the tooling, verify the correct part, verify the part to print, determine if process change is needed, determine if product change is needed and look for resources pany wide to solve plex issues.
现场行动响应团队—由质量部QE牵头,车间ME、维修中心ME、采购部SQA、技术中心ME、PE参加组成的现场质量问题响应多功能团队。
Floor action and responsiveness team- A cross-functional pos