饭店英语：Unit 10.ppt

Leading-in
Dialogues
Reading
Further Reading
Unit 10 Sales Department
Think carefully and try to answer the following questions:
1. What are the main duties of the Sales Department?
2. What qualities should a good salesman have?
Leading-in
The Sales Department plays a crucial role in bringing profits to the hotels. It creates a glorious image of the hotel to all the guests and is responsible for promoting all the related sales and improving relationship with all aspects.
Part Ⅰ Dialogues
commission 佣金
addendum 附录
compensation 赔偿金
guarantee 保证
negotiable 可协商的
sales promotion 促销
travel agency 旅行社
application form 申请表
cancellation charges 退房取消费
preferential rate 优惠价
Useful Words and Phrases
1. I wonder if I could make an appointment with your manager.
2. I have to discuss it with your manager as soon as possible.
3. Would you please sign this contract and mail it back?
4. We hope to cooperate with you for the far future.
5. We cannot exempt you from pensation led by cancellation.
6. We cannot guarantee to have those rooms sold.
7. You have to pay according to the agreement.
8. There will be a preferential rates to the serial groups.
9. I would like you to meet our sales manager in the office now.
10. We are so sorry for the inconvenience.
Useful Expressions
Mr. John is calling the Sales Department of Hilton Hotel to make an appointment with the sales manager. He has something important to discuss with the manager. Unfortunately the manager has gone out for the meeting and the secretary takes a message for Mr. John to the manager.
Exercise Ⅰ
Complete the dialogue with your partner and then read it.
S: Good morning, sir. _____________?
J: Yes, _______________________________________.
S: Oh, sorry, _______________________________.
Would you like me ___________________________?
J: Yes, I’d like to make an appointment with him as soon as
possible.
S: ________________________. Is this Friday OK for you?
J: No, ______________________ and I wish