供电服务意见工单的词频分析.pdf

创新应用 Applications
供电服务意见工单的词频分析
关海亮1，胡晓耘2，王世玲1
（1. 国网宁夏电力有限公司中卫供电公司，宁夏 755000；
　2. 国网宁夏电力有限公司培训中心，宁夏 750002）
摘要：基于供电服务质量的有效手段，通过对意见工单受理内容高频词汇的分析及其对应举措，为精准
解决客户服务诉求，从而提升供电公司综合服务能力。
关键词：信息技术，供电服务，词频，意见工单。
中图分类号： 文章编号：1674-2583(2020)08-0038-02
DOI：.1674-
中文引用格式：关海亮，胡晓耘，[J].集成电路应用, 2020, 37(08):
38-39.
Words Frequency of Service Opinion Work Order
GUAN Hailiang1, HU Xiaoyun2, WANG Shiling1
( 1. Zhongwei Power Supply Company of State Grid Ningxia Electric Power Co., Ltd., Ningxia
755000, China.
2. Training center of State Grid Ningxia Electric Power Co., Ltd., Ningxia 750002, China. )
Abstract — Based on the effective means of power supply service quality, this paper analyzes the
high-frequency vocabulary of the acceptance content of the opinion work order and corresponding
measures, so as to accurately solve the customer service demands and improve the comprehensive
service ability of the power supply company.
Index Terms — information technology, power supply service, word frequency, opinion, work order.
0 引言 2 意见工单词