0104公司数据收集分析控制程序.doc

1 目的Objective
确定、收集和分析适当的公司级数据,使产品质量形成的全过程处于有效的控制状态。
The objective of this procedure is to identify, collect and analyze pany-level data and make the whole processes constituting the product quality under effective control.
2 适用范围Applicable Scope
适用于本公司产品质量形成各有关阶段的数据收集。
This is applicable to the data collection at appropriate stages constituting the product quality.
3 职责Responsibility
质量部是公司级数据应用控制的负责部门,并负责定期向公司管理层汇报;
The Quality Department is responsible to control the use pany-level data and report to pany management periodically.
公司各部门负责数据的确定、收集、分析,并实施具体的改善工作。
Various other departments are responsible to identify, collect and analyze the data, and implement the practical improvements.
4 工作程序Work Procedures
数据的收集的范围Scope of Data Collection
与产品质量有关的数据,可包括:
质量记录、产品不合格信息、不合格率、顾客投诉、顾客满意和不满意度、内外部故障成本等。
The data related to product quality, including:
Quality records, product defect information, defect rate, customers’ complaints, customers’ satisfaction and dissatisfaction, internal & external failure costs, etc.
与运行能力有关的数据,可包括:
过程运行的测量监控信息、产品实现过程的能力、内部审核结论、管理评审的输出、生产率、交货期、销售额等。
The data related to operation capabilities, including:
Measuring and monitoring information of process operation, capability of product creation process, internal audit conclusions, management review outputs, productivity, delivery terms, sales amount, etc.